How to Use the Customer Reviews Request Portal

Gathered Here

Gathered Here

17/01/2018

Online customer reviews are incredibly important. They provide social proof of the quality of your services, and give customers the confidence to entrust their loved ones to you.

For more information on the importance of customer reviews, including statistics and best practice tips, click here.


Introducing the Customer Reviews Request Portal

Speaking with funeral directors, we were told that it is often hard to ask families for customer reviews. At a time of grief, asking for a review can seem abrupt and insensitive.

This is why we’ve built a custom portal that lets funeral directors trigger an automatic email from our system requesting a customer for their review. Because the email comes from us (reviews@gatheredhere.com.au) and presents as an automatic system notification, it avoids a direct, personal and confrontational ask.

Heres how it works:

1. Go to https://app.gatheredhere.com.au/customer-review/

2. Complete the necessary fields:

 

3. Click “Send”

4. This sends an email from reviews@gatheredhere.com.au to the customer, requesting a review with a link to the relevant page to leave the review:

That’s it.

You can use this free tool to collect reviews whenever you like – whether that’s soon after the funeral, a week afterwards, or even for funerals that you conducted a longer time ago.

We recommend that you make using this tool a part of your regular business process.

If you have any questions, please don’t hesitate to contact us at support@gatheredhere.com.au.

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We acknowledge the Traditional Owners of the land on which we live and work, we pay our respects to Elders past, present and emerging, and we celebrate the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.