How the Quote Requests System Works – Masons

Gathered Here

Gathered Here

17/01/2018

As a Premium Member, you are able to opt into our Quote Requests Program.

Here’s how it works:

1. A customer visits our online store and selects a style that they like, and fills in their details to request 3 quotes from local masons:

Online Store

2. The customer receives an email confirming 3 masons will be in touch with them shortly:

Customer Confirmation Email

3. You receive an instant SMS Notification and an email with the key details:

Instant SMS Notification

 

Email Notification

4. If you are interested in providing a quote to the customer, click the green “Yes, I want to contact the customer” button. This will trigger a second email to you that includes the full quote details. At this stage it’s up to you whether you email, call or SMS the customer – it’s your lead to pursue as you wish.

Note: The second email should arrive in under 10 seconds once you click the button. If you don’t see the email, check your junk/spam or contact us at support@gatheredhere.com.au.

Triggered Email Including Full Quote Details

5. At the same time as you receive the email with the full quote details, the customer will also receive an email notifying them that you will be contacting you shortly. This email includes your star rating on Gathered Here, and a link to your profile. The benefit of this email is that it introduces you, and the quality of your services and workmanship, even before you have made contact.

6. Finally, the customer will receive 2 follow up emails (one after 7 days, and another after 14 days) asking them to confirm the mason they chose. This helps us to close the loop on the successful mason.

Success Fee

If you are selected by a customer after providing a quote through our Quote Request System a success fee is payable when you receive the deposit for the work. Because payment is only required when you receive the deposit from the customer, this service is risk free and you only pay for real work.

If you have any questions, please don’t hesitate to contact us at support@gatheredhere.com.au.

FAQs

  • Is it mandatory to provide a quote? No. Accepting a quote request is completely optional. If you receive the initial email with the summary details and are not interested in the work, you are not obliged to click the button to request the full quote details.
  • Do I have to pay the success fee for all customers who find me on Gathered Here? No. The success fee is only payable if you are successful in winning a service through this Quote Request Program. If a customer separately finds your mason listing on our website and calls or emails you directly, no success fee is payable.
  • I can’t find the emails in my inbox. If you’re not seeing the emails, check your junk/spam mail, and add quotes@gatheredhere.com.au to your address book.
  • Clicking the “Yes, I want to contact the customer” button takes me to a scrambled webpage. What is this? This is how our system is designed to operate. The page is just a coded confirmation that the button has been correctly triggered. You can simply close out of the window and wait for the follow up email with the full details.

With over 14,000 customers searching for end-of-life services each month, Gathered Here is the most cost effective way for masons to be found online. Sign up for a Premium Listing today and get 10x the number of online leads.

Our Services
Wills
Funerals
Celebrants
Headstones
Probate

© Gathered Here Pty Ltd - All Rights Reserved

We acknowledge the Traditional Owners of the land on which we live and work, we pay our respects to Elders past, present and emerging, and we celebrate the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.